Refund policy

Return & Refund Policy

Returns & Refunds

We want you to be happy with your purchase. If you change your mind, we accept returns within 14 days of receiving your order, provided the item is unused, unopened and in its original condition and packaging.

To request a return, please contact us  with your order number and reason for the return.

Change of Mind:
Return postage costs are the responsibility of the customer. Once we receive and inspect the returned item, we will issue a refund to the original payment method, excluding the original delivery fee.

Damaged or Incorrect Items:
If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to arrange a replacement or refund where appropriate.

Non-Returnable Items:
For hygiene and safety reasons, certain personalised, perishable or opened items may not be eligible for return.

Refunds will be processed once the returned item has been received and approved. Please allow several business days for the refund to appear in your account, depending on your payment provider.

A2 Gifting Co reserves the right to assess each return request in accordance with Australian Consumer Law.